Join Our Team

Are you a dynamic problem-solver with a passion for delivering exceptional service? Do you enjoy coordinating complex technical implementations and fostering strong client relationships? If so, you may be the perfect fit for our Card Services Implementation Specialist role!

In this position, you’ll play a pivotal role in coordinating the implementation of ATM cards, debit cards, ATM terminals, and related services for our client financial institutions. You’ll also provide ongoing support, act as a liaison between DCI’s clients and our Card Services Department, and ensure the smooth operation of cutting-edge card and electronic funds transfer (EFT) products.

This role offers flexibility for in-office, hybrid, or remote work arrangements.

What You’ll Do:

Key responsibilities include:

• Implementation Coordination:
  • Plan, coordinate, and execute implementations, conversions, and special projects for card services and EFT products.
  • Complete all required network contracts and paperwork for new and existing services.
  • Develop, maintain, and document both implementation and operational procedures for client institutions.
  • Collaborate with teams to enhance procedural efficiency and effectiveness.
• Ongoing Support, Problem Resolution & Development:
  • Research and resolve second-level issues related to card and ATM services.
  • Coordinate client requests with card vendors to address specific needs.
  • Assist with the development and rollout of new card products and system enhancements.
  • Support cross-departmental testing and production processing initiatives.
• Additional Responsibilities:
  • Monitor client satisfaction to ensure expectations for service quality and accuracy are consistently met.
  • Assist in marketing InstaKEY services through client outreach and written proposals.
  • Provide backup support for other Card Services team members as needed.

What We’re Looking For:

Required Qualifications:

• Ability to travel up to 50% to support project implementation and conversions.
• Proven ability to manage multiple projects under tight deadlines while maintaining attention to detail.
• Proficiency in MS Office applications.
• Flexibility to work after hours, on-call, or weekends as required.
• Strong commitment to regular and reliable attendance.

What Will Help You Stand Out:

Preferred Qualifications:

• Bachelor’s Degree or equivalent work experience.
• At least 2 years of experience in a customer-facing role, preferably in EFT or financial services.
• Knowledge of online transactions, ATM terminal operations, and financial institution settlements.
• Strong analytical, decision-making, and problem-solving skills.
• Excellent verbal and written communication skills for diverse audiences.
• Ability to work independently and collaboratively in a team environment.

A Day in the Life:

Imagine starting your day by coordinating a seamless ATM card implementation for a community bank. You’ll follow up with team members on the progress of ongoing client projects and resolve second-level technical issues using advanced research tools. As the day progresses, you’ll contribute to procedural improvements and brainstorm new product ideas, knowing your work is enabling community banks to offer competitive, world-class services.

Why Join DCI?

At DCI, you’re not just filling a role—you’re joining a community. Headquartered in Hutchinson, KS, with over 60 years of experience and a presence across 27 states, we are committed to empowering community banks with cutting-edge technology and exceptional service.

You’ll love working here for a variety of reasons. From comprehensive benefits to abundant growth opportunities, DCI is dedicated to the well-being and professional development of its employees. We offer a supportive and collaborative work environment where every team member is valued and has the opportunity to contribute to the company’s success. Join us and be a part of an organization that truly values its people and is passionate about making a difference in the financial services industry.

Our Core Values:

• The Customer Comes First - Always: Deliver the best possible client experience, ensuring their needs are always met.
• Attitude Over Aptitude: Bring a proactive mindset, and we’ll provide the tools for your success.
• Open and Frequent Communication: Foster transparency and collaboration across teams.
• Trust and Accountability: Take ownership of your work and uphold the highest standards.
• Honesty and Integrity in Everything We Do: Align every decision and action with ethical practices.

Ready to Apply?

If you’re ready to make an impact and grow your career with DCI, we’d love to hear from you. Apply today!

Are you a strategic thinker and solution-focused fintech insider who thrives on building relationships and telling a compelling brand story? Do you enjoy shaping the future of community banking through innovative partnerships and sales strategies? If so, we’d love to have you join our team as a FinTech Solutions Manager!

In this role, you’ll be a key contributor to our Sales Team, responsible for managing and expanding our fintech-focused partnerships. You’ll help carve out and lead DCI’s fintech sales strategy, driving adoption of our core processing services while working closely with community banks and industry vendors. Your work will position DCI as a powerful fintech ally, empowering local institutions to compete and thrive in a rapidly changing financial landscape.

What You’ll Do:

Key responsibilities include:

• Build and manage fintech-focused sales pipelines, partnering with new and existing DCI clients to deliver innovative technology and services.
• Lead consultative sales processes, uncovering client needs, offering tailored solutions, and closing deals that drive mutual success.
• Serve as a brand ambassador and trusted advisor — educating partners on DCI’s fintech offerings and representing us at industry events.
• Collaborate with our marketing relationships to publicize DCI’s fintech story and expand brand visibility through strategic campaigns.
• Identify and research new fintech trends, BaaS opportunities, and competitor activity to inform go-to-market strategies.
• Conduct compelling presentations and webinars to showcase DCI solutions in a dynamic, engaging way.
• Provide feedback to internal teams on product-market fit, sales trends, and customer needs to enhance offerings.
• Maintain accurate CRM activity in DCI’s preferred tools (Salesforce CPQ, NetSuite, Hubspot, etc.) and deliver regular performance updates.
• Work closely with the broader sales team to support a unified DCI sales strategy — no silos here, we win as one team.
• Travel frequently (up to 50%) to customer sites, industry events, and our Hutchinson, KS headquarters.

What We’re Looking For:

Required Qualifications:

• Minimum 4 years of successful sales experience in the fintech or core processing space, ideally with a focus on SaaS or financial services.
• Proven ability to solve complex problems, offer solutions, and independently work inbound/outbound leads.
• Strong understanding of the banking technology ecosystem, including operations, compliance, and digital transformation needs.
• Excellent communication and client engagement skills.
• Experience using tools like Salesforce CPQ, NetSuite, Hubspot, or similar to manage sales pipelines and performance.
• High level of comfort with travel and relationship-based selling.
• Strong organizational skills and attention to detail.
• Self-starter with a solutions-oriented mindset and the ability to work autonomously.
• Thrives in a fast-paced, evolving environment. Brings flexibility, resilience, and a willingness to pivot quickly as priorities or industry dynamics shift.
• Normal office working conditions.
• Ability to travel up to 50%.
• Ability to lift up to 25 lbs.

What Will Help You Stand Out:

Preferred Qualifications:

• Deep industry connections and recognition within Banking-as-a-Service (BaaS) and fintech.
• Public speaking experience at trade shows, conferences, or webinars.
• Bachelor’s degree in Marketing, Business, or a related field — or equivalent industry certifications.
• Background working closely with internal marketing or branding teams to shape messaging and voice.

A Day in the Life:

Imagine starting your day by meeting with a prospective fintech partner to explore how DCI can enhance their banking technology strategy. From there, you’ll prep for an upcoming webinar where you’re representing DCI as a thought leader in the fintech space. In the afternoon, you collaborate with our marketing vendor to launch a new campaign that tells our story — then wrap up by entering new insights into Salesforce and preparing for a trade show next week. Every day is different, but each one builds momentum toward helping community banks succeed in a digital-first world.

Why Join DCI?

At DCI, you’re not just filling a role—you’re joining a community. Headquartered in Hutchinson, KS, with over 60 years of experience and a presence across 27 states, we are committed to empowering community banks with cutting-edge technology and exceptional service.

You'll love working here for a variety of reasons. From comprehensive benefits to abundant growth opportunities, DCI is dedicated to the well-being and professional development of its employees. We offer a supportive and collaborative work environment where every team member is valued and has the opportunity to contribute to the company’s success. Join us and be a part of an organization that truly values its people and is passionate about making a difference in the financial services industry.

Our Core Values:

• The Customer Comes First - Always: You’ll be focused on delivering the best possible experience for our clients, ensuring their needs are always met.
• Attitude Over Aptitude: We prioritize a proactive mindset over specific technical skills—you bring the right attitude, and we’ll provide the tools for you to succeed.
• Open and Frequent Communication: Transparency and collaboration define our success, so you’ll be expected to keep clients and team members informed at all times.
• Trust and Accountability: At DCI, trust is earned through accountability. You’ll own your work and always strive for the highest standards.
• Honesty and Integrity in Everything We Do: We expect every decision and action to align with our values, ensuring ethical and honest business practices.

Ready to Apply?

If you’re ready to make an impact and grow your career with DCI, we’d love to hear from you. Apply today!

Are you a detail-oriented professional with a passion for customer service and technical problem-solving? Do you take pride in creating seamless experiences for clients and ensuring successful transitions to innovative technologies? If so, we’d love to have you join our team as an Implementation Specialist!

In this role, you’ll be a vital member of the Professional Services team, ensuring the successful conversion of new banks to the DCI data processing system. This position combines your technical expertise and client-focused approach to drive meaningful outcomes for community banks. If you thrive in dynamic environments and enjoy collaborating with others to drive meaningful results, this position is for you!

What You’ll Do:

Key responsibilities include:

Bank Conversions:

• Collect and prepare data from new client banks for system conversion.
• Collaborate with Programmers to submit and test converted data.
• Provide post-conversion training and consultation for client banks.

Customer Support & Product Development:

• Assist in designing and testing new projects and enhancements for DCI systems.
• Provide back-up support for customer inquiries and concerns regarding DCI applications.

Bank Consulting & Operational Audits:

• Conduct consulting and operational audits for client banks.
• Document findings and recommend actionable solutions.
• Implement or assist with recommended actions for clients.

A Day in the Life:

Imagine starting your day by collaborating with a new client bank to review their data and finalize the conversion process. You’ll travel to the bank’s location to deliver training and ensure seamless system functionality. Throughout the day, you’ll partner with colleagues and provide technical insights, wrapping up with a sense of accomplishment knowing your work directly empowered a financial institution’s success.

Why Join DCI?

At DCI, you’re not just filling a role—you’re joining a community. Headquartered in Hutchinson, KS, with over 60 years of experience and a presence across 27 states, we are committed to empowering community banks with cutting-edge technology and exceptional service.

You'll love working here for a variety of reasons. From comprehensive benefits to abundant growth opportunities, DCI is dedicated to the well-being and professional development of its employees. We offer a supportive and collaborative work environment where every team member is valued and has the opportunity to contribute to the company’s success. Join us and be a part of an organization that truly values its people and is passionate about making a difference in the financial services industry.

Our Core Values:

The Customer Comes First - Always: Your focus will always be on delivering top-tier service to our clients, ensuring their needs are met with precision and care.

Attitude Over Aptitude: We value a proactive mindset and the willingness to learn over specific technical skills. If you have the right attitude, we’ll help you gain the aptitude.

Open and Frequent Communication: Transparency and collaboration are key to our success. You’ll be expected to communicate openly with both clients and colleagues to ensure seamless operations.

Trust and Accountability: At DCI, we trust our team members to take ownership of their work and hold themselves accountable to the highest standards.

Honesty and Integrity in Everything We Do: We expect every team member to act with integrity, ensuring that all actions and decisions are ethical and in line with our values.

What We’re Looking For:

Required Qualifications:

• Ability to travel approximately 50%, supporting conversion schedules.
• General knowledge of the banking industry and financial data processing.
• Strong verbal and interpersonal communication skills.
• Excellent leadership and relationship-building abilities.
• Regular & reliable attendance required.
•  

What Will Help You Stand Out:

Preferred Qualifications:

• Bachelor’s degree in business or equivalent experience.
• Three or more years of experience in the financial industry.
• Familiarity with bank compliance regulations.
• Advanced skills in financial computing, Microsoft Office applications, and Oracle databases.
• Exceptional problem-solving, documentation, and time management skills.

Are you detail-oriented and methodical? Do you enjoy keeping things running smoothly behind the scenes to support a bigger mission? If so, we’d love to have you join our team as a Month-End Statement Specialist!

In this role, you’ll be a key contributor to our Backroom Services team in Hutchinson, helping ensure that statement processing and mail preparation for our community bank clients happens accurately and on schedule. Your attention to detail and ability to manage repetitive yet essential tasks directly supports the day-to-day operations of our clients—and their communities.

What You’ll Do:

Key responsibilities include:

• Process and prepare bank statements and forms using folding, insertion, and other mailing equipment.
• Fold, stuff, and prepare overdraft/NSF notices and other special mailings.
• Apply postage and prepare outgoing mail in accordance with postal regulations.
• Sort, weigh, and post mail items; place posted mail into appropriate trays and deliver to distribution centers if needed.
• Monitor and maintain mailroom equipment and supplies such as envelopes.
• Follow daily schedules and quality standards set by the Backroom Services team.
• Assist with training new processors and answer questions as needed.
• Keep personal and shared workspaces clean and organized.
• Provide backup for other Backroom Services tasks and assist in resolving issues as they arise. 

A Day in the Life:

Imagine starting your day by organizing and prepping large batches of statements, folding them with precision, and loading them into mailing machines. As the day progresses, you’ll keep the workflow smooth by restocking supplies, checking for errors, and collaborating with your team to hit important deadlines. By the end of your shift, you’ll know your work helped keep our clients’ banking operations running seamlessly.

Why Join DCI?

At DCI, you’re not just filling a role—you’re joining a community. Headquartered in Hutchinson, KS, with over 60 years of experience and a presence across 27 states, we are committed to empowering community banks with cutting-edge technology and exceptional service.

You'll love working here for a variety of reasons. From comprehensive benefits to abundant growth opportunities, DCI is dedicated to the well-being and professional development of its employees. We offer a supportive and collaborative work environment where every team member is valued and has the opportunity to contribute to the company’s success. Join us and be a part of an organization that truly values its people and is passionate about making a difference in the financial services industry.

Our Core Values:

• The Customer Comes First - Always: You’ll be focused on delivering the best possible experience for our clients, ensuring their needs are always met.
• Attitude Over Aptitude: We prioritize a proactive mindset over specific technical skills—you bring the right attitude, and we’ll provide the tools for you to succeed.
• Open and Frequent Communication: Transparency and collaboration define our success, so you’ll be expected to keep clients and team members informed at all times.
• Trust and Accountability: At DCI, trust is earned through accountability. You’ll own your work and always strive for the highest standards.
• Honesty and Integrity in Everything We Do: We expect every decision and action to align with our values, ensuring ethical and honest business practices.

Ready to Apply?

If you’re ready to make an impact and grow your career with DCI, we’d love to hear from you. Apply today!

What We’re Looking For:

Required Qualifications:

• Basic data entry proficiency.
• Strong visual error detection skills.
• Good verbal and interpersonal communication skills.
• Ability to maintain regular and reliable attendance.
• Strong organization skills and the ability to manage repetitive tasks with accuracy.
• Ability to lift up to 8 lbs. frequently and perform repetitive physical tasks like standing, sitting, folding, and inserting.
•  

What Will Help You Stand Out:

Preferred Qualifications:

• Basic understanding of bank transaction processing in an image-based processing environment.
• Introductory knowledge of financial data processing, balancing, or bookkeeping.
• Experience working in a production or mailroom setting.
• Familiarity with using postage meters or folding/insertion machines.
• Prior banking experience is always a plus at DCI!

Are you proactive and detail-driven? Do you enjoy collaborating with internal teams and external clients to deliver seamless digital experiences? If so, we’d love to have you join our team as an Online Banking Application Technical Coordinator!

In this role, you’ll be a key contributor to our technical services department, responsible for supporting our online banking mobile and web applications. You’ll play a critical role in ensuring our clients' apps remain compliant, secure, and up-to-date across platforms like Apple and Google. Your work will directly empower our community bank clients to deliver modern, user-friendly digital banking experiences.

What You’ll Do:

Key responsibilities include:

• Manage and maintain Apple and Google App Store accounts, ensuring compliance and readiness for version updates.
• Collaborate with customers and app platforms to manage and maintain test users for each application.
• Track application versions and deployment statuses across all clients using an internal tracking system.
• Coordinate with customers and registrars to maintain domain accounts.
• Perform functional testing of online banking applications on both mobile and web platforms.
• Schedule, coordinate, and support app deployments and updates for new and existing clients.
• Respond to calls, emails, and internal/external support requests.
• Document all interactions and solutions using our call tracking system.
• Provide suggestions for improvements to user documentation and knowledge base articles.
• Support additional tasks and projects as assigned.

What We’re Looking For:

Required Qualifications:

• Ability to multitask and prioritize in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Ability to communicate effectively with technical and non-technical audiences.
• Strong interpersonal and collaboration skills.
• Ability to quickly learn new tools, systems, and processes.
• Demonstrated problem-solving and process improvement mindset.
• Experience in collecting, documenting, and resolving technical support information.

What Will Help You Stand Out:

Preferred Qualifications:

• Degree in Computer Science or related field, or equivalent work experience.
• Experience working with mobile and web applications.
• Project coordination or project management experience.
• Prior experience in banking or financial services.

A Day in the Life:

Imagine starting your day by reviewing the status of customer app deployments and coordinating with clients to prepare for the next release. You’ll move on to updating app store credentials or testing a new version of a mobile banking application. Throughout the day, you’ll field questions from clients, collaborate with internal teams, and ensure our customers’ digital banking solutions run smoothly and securely. By the end of the day, you’ll know you’ve helped community banks deliver modern, competitive services that matter.

Why Join DCI?

At DCI, you’re not just filling a role—you’re joining a community. Headquartered in Hutchinson, KS, with over 60 years of experience and a presence across 27 states, we are committed to empowering community banks with cutting-edge technology and exceptional service.

You'll love working here for a variety of reasons. From comprehensive benefits to abundant growth opportunities, DCI is dedicated to the well-being and professional development of its employees. We offer a supportive and collaborative work environment where every team member is valued and has the opportunity to contribute to the company’s success. Join us and be a part of an organization that truly values its people and is passionate about making a difference in the financial services industry.

Our Core Values:

• The Customer Comes First - Always: You’ll be focused on delivering the best possible experience for our clients, ensuring their needs are always met.
• Attitude Over Aptitude: We prioritize a proactive mindset over specific technical skills—you bring the right attitude, and we’ll provide the tools for you to succeed.
• Open and Frequent Communication: Transparency and collaboration define our success, so you’ll be expected to keep clients and team members informed at all times.
• Trust and Accountability: At DCI, trust is earned through accountability. You’ll own your work and always strive for the highest standards.
• Honesty and Integrity in Everything We Do: We expect every decision and action to align with our values, ensuring ethical and honest business practices.

Ready to Apply?

If you’re ready to make an impact and grow your career with DCI, we’d love to hear from you. Apply today!

Are you passionate about connecting top talent with purpose-driven teams? Do you thrive in a fast-paced environment where technology, people, and innovation intersect? If so, we’d love to have you join our team as a Recruiter!

In this role, you’ll be a key contributor to our Human Resources team in Hutchinson, KS, responsible for managing the full-cycle recruitment process. Your work ensures an exceptional candidate experience while helping DCI continue to build a high-performing, values-aligned team that powers the future of community banking.

What You’ll Do:

Key responsibilities include:

• Own the recruiting efforts for all open positions, including intake sessions with hiring managers, sourcing candidates, screening, scheduling interviews, and coordinating travel.
• Provide a welcoming, professional, and efficient experience for candidates throughout the recruitment journey.
• Assist in interviews and provide candidate feedback to hiring managers.
• Perform pre-employment screenings, including education verification, drug screens, and background checks.
• Respond to candidates regarding the status of their applications in a timely manner.
• Maintain and optimize the Applicant Tracking System (Paylocity preferred) to ensure efficiency and accuracy.
• Attend job fairs and build relationships that enhance DCI’s employer brand and talent acquisition strategy.
• Support onboarding efforts, including new hire orientations and compliance with labor laws.
• Create and maintain employee files, manage I-9s, and submit new-hire reports to applicable states.
• Ensure compliance with state and federal labor law posters at all DCI locations.
• Act as a backup for HR processes, including payroll input and processing.
• Leverage HR technology and automation to improve efficiency across recruiting and HR operations.

What We’re Looking For:

Required Qualifications:

• Bachelor’s degree in Business Administration with an emphasis in Human Resource Management, or equivalent education/experience.
• 3–5 years of Human Resources experience with a strong focus on full-cycle recruiting.
• Demonstrated ability to maintain confidentiality and manage sensitive information.
• Proficient in HRIS and applicant tracking systems.
• Strong communication and follow-up skills with a sense of urgency.
• Excellent attention to detail, organization, and multitasking skills.
• Proficiency with Microsoft Word, Excel, PowerPoint, and general internet research.

What Will Help You Stand Out:

Preferred Qualifications:

• PHR certification.
• Experience with Paylocity.
• Strong interest and skills in HR technology, automation, and process improvement.
• Working knowledge of employment law and best practices in recruiting.
• Previous experience in banking or financial services.

A Day in the Life:

Imagine starting your day by collaborating with a hiring manager to understand their team’s unique needs. You’ll move seamlessly from sourcing high-caliber candidates and screening resumes to coordinating interviews and ensuring every touchpoint in the candidate journey is smooth and personalized. By the end of the day, you’ll know you played a crucial role in growing the DCI team with people who care about innovation, values, and making a difference in the financial services industry.

Why Join DCI?

At DCI, you’re not just filling a role—you’re joining a community. Headquartered in Hutchinson, KS, with over 60 years of experience and a presence across 27 states, we are committed to empowering community banks with cutting-edge technology and exceptional service.

You'll love working here for a variety of reasons. From comprehensive benefits to abundant growth opportunities, DCI is dedicated to the well-being and professional development of its employees. We offer a supportive and collaborative work environment where every team member is valued and has the opportunity to contribute to the company’s success. Join us and be a part of an organization that truly values its people and is passionate about making a difference in the financial services industry.

Our Core Values:

• The Customer Comes First - Always: You’ll be focused on delivering the best possible experience for our clients, ensuring their needs are always met.
• Attitude Over Aptitude: We prioritize a proactive mindset over specific technical skills—you bring the right attitude, and we’ll provide the tools for you to succeed.
• Open and Frequent Communication: Transparency and collaboration define our success, so you’ll be expected to keep clients and team members informed at all times.
• Trust and Accountability: At DCI, trust is earned through accountability. You’ll own your work and always strive for the highest standards.
• Honesty and Integrity in Everything We Do: We expect every decision and action to align with our values, ensuring ethical and honest business practices.

Ready to Apply?

If you’re ready to make an impact and grow your career with DCI, we’d love to hear from you. Apply today!

Are you collaborative, analytical, and excited about solving complex issues that connect the dots between support and development? Do you thrive in a fast-paced, team-oriented environment where you get to help shape processes and deliver real impact to community banks? If so, we’d love to have you join our team as a Sr. 2nd Level Support Business Analyst!

In this role, you’ll be embedded within the deposits development team and serve as a bridge between customer support and development staff. You’ll be helping prioritize incoming items from support, clarify technical changes, and ensure seamless communication across teams. Whether you’re diving into issue reproduction, gathering business requirements, or providing backup assistance to support, you’ll be making a meaningful impact by enabling our community bank clients to deliver top-tier financial services.

What You'll Do

Key responsibilities include:

• Act as a liaison between support and development teams by investigating, documenting, and reproducing reported issues to ensure smooth handoffs and efficient resolutions.
• Participate in all SCRUM meetings, monthly customer support check-ins, and cross-functional discussions to maintain alignment between evolving client needs and development priorities.
• Assist with the review, triage, and prioritization of client-reported enhancement requests and bug fixes.
• Collaborate with the development team and support staff to gather and document detailed business requirements for new features and product enhancements.
• Simplify and articulate technical changes in a way that enables support to provide accurate, customer-friendly communication.
• Take ownership of validation efforts by collaborating across teams to reproduce reported issues, perform hands-on functional testing, and confirm that resolutions are effective and ready for client use.
• Provide guidance to internal teams and assist support, education, or implementation teams with system-related inquiries.
• Assist with maintaining documentation including workflows, edits to existing documentation, etc.
• Communicate issues and resolutions in internal case tracking system.
• Contribute to process improvements by identifying patterns in recurring issues and suggesting long-term solutions.

What We're Looking For

To be considered for this role, you'll need the following required qualifications:

• 3–5 years of experience in banking and/or data processing environments.
• Excellent verbal and written communication skills, with the ability to collaborate seamlessly across cross-functional teams and explain complex issues with confidence.
• High attention to detail and accuracy in both technical and documentation tasks.
• Strong initiative and a proactive mindset—you’re the type to dive in, find answers, and keep things moving forward.
• Analytical problem-solving abilities with a focus on practical, customer-centered solutions.

What Will Help You Stand Out

Preferred qualifications include:

• Experience or familiarity with deposit processing applications or systems.
• Solid working knowledge of banking operations and financial data processing
• Advanced understanding of financial computing tools and general PC operations.
• Strong planning, coordination, and organizational skills.  

A Day in the Life

Imagine starting your day by collaborating with support to troubleshoot a complex issue reported by a client, then stepping into a SCRUM meeting to discuss priority updates with the development team. Later, you may review enhancement requests, validate a fix in a test environment, and/or document updates so support can easily communicate changes to customers. Each day, you’ll have a hand in improving both internal workflows and external client outcomes—making an immediate and lasting impact.

Why Join DCI?

At DCI, you’re not just filling a role—you’re joining a community. Headquartered in Hutchinson, KS, with over 60 years of experience and a presence across 27 states, we are committed to empowering community banks with cutting-edge technology and exceptional service.

You'll love working here for a variety of reasons. From comprehensive benefits to abundant growth opportunities, DCI is dedicated to the well-being and professional development of its employees. We offer a supportive and collaborative work environment where every team member is valued and has the opportunity to contribute to the company’s success. Join us and be a part of an organization that truly values its people and is passionate about making a difference in the financial services industry.

Our Core Values

• The Customer Comes First - Always: You’ll be focused on delivering the best possible experience for our clients, ensuring their needs are always met.
• Attitude Over Aptitude: We prioritize a proactive mindset over specific technical skills—you bring the right attitude, and we’ll provide the tools for you to succeed.
• Open and Frequent Communication: Transparency and collaboration define our success, so you’ll be expected to keep clients and team members informed at all times.
• Trust and Accountability: At DCI, trust is earned through accountability. You’ll own your work and always strive for the highest standards.
• Honesty and Integrity in Everything We Do: We expect every decision and action to align with our values, ensuring ethical and honest business practices.  

Are you a proactive problem-solver with a knack for translating tech into customer success? Do you enjoy bridging the gap between software and service for community-focused clients? If so, we’d love to have you join our team as a Third Party Customer Support Specialist!

In this role, you’ll be a key contributor to our Customer Support team, responsible for supporting DCI’s ancillary products and ensuring smooth implementation and utilization for our community bank clients. Your expertise helps local banks deliver modern solutions, supporting the heartbeat of Main Street economies across the country.

What You’ll Do:

Key responsibilities include:

• Deliver 1st and 2nd level customer support for third-party and ancillary DCI products.
• Create, log, and manage detailed case information for client inquiries.
• Assist with incoming support center calls and on-call rotation duties.
• Coordinate with development teams on testing, documentation, specs, and release cycles.
• Install and test new software releases for DCI and third-party applications.
• Act as a liaison with customers, ensuring complete and satisfactory use of DCI services.
• Lead and coordinate assigned project and release efforts.
• Provide backup support across departments including Education, Development, Sales, CRM, and Implementation.
• Maintain organized personal and shared work areas, and contribute to continuous improvement across support functions. 

A Day in the Life:

Imagine starting your day by reviewing client cases and collaborating with our development team on testing the latest software release. Then you might hop on a call to walk a bank through setting up a third-party tool, followed by logging detailed documentation and checking in with your Ancillary Support Manager on current projects. You’ll end the day knowing that your expertise helped local banks deliver big-league service to their customers.

Why Join DCI?

At DCI, you’re not just filling a role—you’re joining a community. Headquartered in Hutchinson, KS, with over 60 years of experience and a presence across 27 states, we are committed to empowering community banks with cutting-edge technology and exceptional service.

You'll love working here for a variety of reasons. From comprehensive benefits to abundant growth opportunities, DCI is dedicated to the well-being and professional development of its employees. We offer a supportive and collaborative work environment where every team member is valued and has the opportunity to contribute to the company’s success. Join us and be a part of an organization that truly values its people and is passionate about making a difference in the financial services industry.

Our Core Values:

• The Customer Comes First - Always: You’ll be focused on delivering the best possible experience for our clients, ensuring their needs are always met.
• Attitude Over Aptitude: We prioritize a proactive mindset over specific technical skills—you bring the right attitude, and we’ll provide the tools for you to succeed.
• Open and Frequent Communication: Transparency and collaboration define our success, so you’ll be expected to keep clients and team members informed at all times.
• Trust and Accountability: At DCI, trust is earned through accountability. You’ll own your work and always strive for the highest standards.
• Honesty and Integrity in Everything We Do: We expect every decision and action to align with our values, ensuring ethical and honest business practices.

Ready to Apply?

If you’re ready to make an impact and grow your career with DCI, we’d love to hear from you. Apply today!

Requirements

What We’re Looking For:

Required Qualifications:

• Bachelor’s degree or equivalent work experience.
• Minimum of two years of technical experience.
• Three or more years in the financial services industry.
• General understanding of banking operations and financial data processing.
• Strong working knowledge of Microsoft Excel, Word, Office Suite, and Windows applications.
• Excellent written, verbal, and interpersonal communication skills.
• Strong analytical, problem-solving, documentation, and testing skills.
• Ability to manage multiple tasks with effective planning and time management.
• Willingness to travel and participate in on-call rotations when needed.

What Will Help You Stand Out:

Preferred Qualifications:

• In-depth knowledge of DCI operations and ancillary product suite.
• Familiarity with web applications and compliance regulations in banking.
• Proven experience coordinating projects or releases within a technical support or development environment.
• Background in client-facing roles with a focus on technical troubleshooting and product education.
• Banking experience is always a plus at DCI!

Are you detail-driven, tech-savvy, and passionate about helping banks streamline account opening and digitize critical documents through smart, integrated solutions? Do you enjoy transforming complex technical processes into seamless, client-ready solutions? If so, we’d love to have you join our team!

In this role, you’ll work directly with client banks to ensure successful implementations of third-party account origination and document imaging systems. You’ll be the technical point person responsible for building strong partnerships, customizing integrations, and training users—all while helping community banks deliver a modern and efficient customer experience.

What You’ll Do:

Key responsibilities include:

• Lead Bank Conversions: Collect and test client data, ensuring flawless functionality based on unique bank requirements.
• Consult and Train Clients: Provide immediate post-implementation support, consultation, and training.
• Coordinate and Implement Integrations: Manage 3rd-party and ancillary applications/interfaces, working directly with client IT teams to troubleshoot, customize, and install solutions.
• Product Development Support: Contribute to the design and testing of new enhancements and features for DCI systems.
• Provide Expert Customer Support: Assist customer service representatives with inquiries and provide backup support as needed. 

A Day in the Life:

Picture this: Your day kicks off by reviewing project timelines and jumping on a call with a client’s IT team to finalize a document imaging integration. You’ll move on to validating a new account origination platform setup, providing consultative feedback and best practices. After lunch, it’s time for a virtual training session with bank staff, ensuring they feel confident using the tools you’ve helped implement. You wrap up by troubleshooting an interface sync issue—knowing that your expertise directly supports the efficiency and success of local banks.

Why Join DCI?

At DCI, you’re not just filling a role—you’re joining a community. Headquartered in Hutchinson, KS, with over 60 years of experience and a presence across 27 states, we are committed to empowering community banks with cutting-edge technology and exceptional service.

You'll love working here for a variety of reasons. From comprehensive benefits to abundant growth opportunities, DCI is dedicated to the well-being and professional development of its employees. We offer a supportive and collaborative work environment where every team member is valued and has the opportunity to contribute to the company’s success. Join us and be a part of an organization that truly values its people and is passionate about making a difference in the financial services industry.

Our Core Values:

• The Customer Comes First - Always: Delivering top-tier service to meet client needs.
• Attitude Over Aptitude: A proactive mindset is more valuable than specific technical skills—we’ll provide the tools for success.
• Open and Frequent Communication: Transparency and collaboration are essential.
• Trust and Accountability: Owning your work and upholding the highest standards.
• Honesty and Integrity in Everything We Do: Acting ethically and aligning with our core values.

What We’re Looking For:

Required Qualifications:

• Technical Proficiency: Experience installing banking and financial software.
• Team Collaboration: Ability to work effectively with diverse teams and manage rotating project groups.
• Travel Capability: Willingness to travel up to 30%, including flying and driving to client sites.
• Strong analytical, organizational, communication (verbal & written).

What Will Help You Stand Out:

Preferred Qualifications:

• A bachelor’s degree in business or equivalent experience.
• Three or more years of experience working for a financial institution.
• Familiarity with DCI services and operations.
• Advanced knowledge of financial computing applications, database systems, and web applications.
• General Banking Knowledge.